Metcon's Mission Statement

Our Business

• Metcon Sales and Engineering leads the way in water and wastewater treatment, chemical metering, flow measurement, and process control. Our products provide innovative solution that both meet and exceed industry standards for municipal, utility and industrial sites.

Our Goal

• We will leverage our business line and logistic capabilities to reduce our customers’ total procurement cost, while making it easy for them to do business with us.
• We provide our customers with what they require, when and where they require it and always with the best service, they can possibly envision.
• Provide training to our staff to assure competence of project execution.
• Develop, maintain and utilize work processes to help us be more efficient.
• Metcon Sales & engineering will thrive to maintain and grow its reputation for providing excellent services, cost effective and innovative solutions, technical excellence in design and project execution and final field service, which is accepted as a high quality by the customer’s operations staff.

Our Focus

• To accomplish our goal we must be focused on recruiting, maintaining, and motivating a highly competent, professional staff, who are dedicated to the goal and principles of Metcon Sales & Engineering.

Our Responsibilities as a Company

• Metcon Sales & Engineering is responsible to our customers to always act in a professional manner and to focus on doing what is “right for the project.”

Our Responsibilities as Managers & Supervisors

• Metcon Sales & Engineering managers and supervisors are responsible for setting the overall tone and culture of the organization. It is our job to develop the company, recruit, maintain and motivate the staff, and assure quality of our sales and products.

Our Responsibilities as Employees

• For Metcon Sales & Engineering to continue to be a truly professional company, each employee must always act in a professional manner. Our ability to perform quality work depends on the individual efforts of every employee and the manner in which each of us perform on the project team.
• We understand that majority of our business comes from referrals from our existing customers, or unhappy customers with one of our competitors. We understand the needs of our customers, and will do everything in our power to make their experience with us is a pleasant one.
• We Employees of Metcon Sales & Engineering are focused on ensuring that all our customers are and stay happy ones. When you call, we’ll answer the phone and know who you are. We’ll listen to your needs or concern and do everything in our power to ensure you are completely satisfied.
• At all times we will conduct ourselves professionally and ethically.